TRL Download Collection - Frequently Asked Questions

(Rev. 4/17/10)

Timberland Regional Library is pleased to offer downloadable audiobooks, eBooks, videos and music to library patrons. You can browse the Download Collection catalog, check out an audiobook, eBook, video or music title, then download and play it on your home PC or portable audio device.  MP3 Audiobooks can be downloaded to a Mac and transferred to the iPod®, the iPhone™ and the iPod Touch.  Some titles can be burned to CDs.  Please note that audiobooks, eBooks, videos and music cannot be downloaded in the libraries. 

Here are answers to some frequently asked basic questions about the Download Collection service.  Also see the extensive Help pages from OverDrive, our download service vendor.

How does the Download service work? 

  • Downloadable audiobooks, eBooks, videos and music may “checked out” through the Library’s web site. You can search the Download Collection catalog provided by our vendor, OverDrive, and then check out an item. 

  • The first time you use the download service, you need to download and install the OverDrive Media Console software on your PC pr Mac. You can download an audiobook, eBook, video or music to your PC then, if you choose, transfer it to a portable listening device.  You can download MP3 audiobooks to a Mac and transfer them to the iPod®, the iPhone™ and the iPod Touch.

Do I need a library card to download audiobooks, eBooks, videos and music? 

  • Yes. If you do not already have a TRL library card and are eligible for a card, you can print the application that is available online, fill it out, and return to any Timberland library.

Do downloaded audiobooks, eBooks, videos and music expire? 

  • Yes. Just as with traditional checkout, downloadable titles are checked out for a limited time. Downloadable audiobooks “check out” for 14 days.  The expiration date is set exactly 14 days after the date/time that they checked are out. They automatically become inaccessible on your PC when the loan period ends.   Downloadable videos and music "check out" for 7 days. Downloadable eBooks "check out" for 21 days.

Can I place a hold on a downloadable item?

  • If all copies of a downloadable title are checked out, you can place a hold on it.  You will receive an email when it is available for you to check out.  The email message will come from ebooks@trlib.org. 

Are there limits to checking out downloadable items? 

 

Audiobooks

 eBooks

Videos & Music

All items

Checkout Period 14 days 21 days  7 days   
Maximum Checkouts     8 items 
Maximum Holds     4  holds
Days to check out a hold after email notification     4 days

Can I return a downloaded item early?

  • No. downloaded titles cannot be returned early.  However, you can select a shorter checkout period.

Can I download audiobooks, eBooks, videos or music in the library?

  • These items cannot be downloaded onto library computers or via the wireless network in the TRL libraries. 

Is this service compatible with Apple computers and iPods?

  • Yes.  On December 1, 2008, Timberland added support for Mac computers and iPods.  Only MP3 audiobooks can be downloaded to a Mac or transferred to an iPod.  Overdrive WMA (Windows Media Audio) audiobooks, eBooks, videos and music cannot be downloaded to iPods, or used on Mac computers.

    The WMA audiobook titles, provided by OverDrive, Inc., use copyright protection technology from Microsoft Corporation. Unfortunately the iPod (and Mac) do not currently support copyright-protected Windows Media Audio (WMA) files.

    To review a suggested list of portable devices, click here. Note that in order to use OverDrive Audiobook titles on a device, the device must either support the bit rate of 32kbps or be able to transcode 32kbps files to a supported bit rate.

What happens if I change my library account/card number?

Can the library give me technical assistance with the process downloading audiobooks to my computer?

  • Library staff do not provide technical assistance for installing the OverDrive Media Console on your computer; downloading audiobooks, eBooks, videos, or music; or burning CDs; or transferring the files to a portable audio device.  
  • Everyone’s computer hardware and software and portable audio device/MP3 player are different so you are responsible for knowing how to install software and use your own device/player.
  • If you have problems, please carefully read the extensive Help pages provided by OverDrive.  
  • If you are still unable to find the answers to your questions, please contact the library with a detailed description of your problem or question
  • In order to facilitate troubleshooting, be sure to include the following information in your correspondence:

    • Steps to reproduce the problem (in as much detail as possible)
    • Exact text of any error message (screen shots are helpful)
    • URL(s) of any error page(s) you encounter
    • Library card number
    • Title(s) of problem download(s)
    • Applicable software version (this information can typically be found under Help > About.)
    • Operating system (Windows Vista, Windows XP, Windows 98 SE, etc.)
    • Internet browser and version (Internet Explorer 7.0, Firefox 2.0, etc. In most browsers, find this under Help > About.)
    • If applicable, device type and operating system

    Where can I find out more?