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Great Service Stories from Library Staff

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I just had to share this adorable story!  Recently, there was a youth services progam at the Hoodsport library called the "Cardboard Fort Read-In."  Since then, a  young boy named Sebastion (Bash for short) who visits the library after school with his mother told me that he's been sleeping in his fort at bedtime.  He's also added some accessories(on a rotating basis), such as pillows, blankets, favorite books, toys, and stuffed animals to, in his words, "make it feel more like Home."
Hoodsport Timberland Library     November  2017               Share this story

A patron visited the library and asked us to stamp his library passport. He gave us one of the 2010 passports to stamp. He said how much he enjoyed going to different TRL libraries, and commented on what a good library system we have.
Elma Timberland Library     October  2017               Share this story

Recently, a woman who was visiting the Hoodsport library became very frustrated because she was unable to access her email account. She said that she had just moved here and was still unpacking. She couldn't find her little book of passwords. Luckily, our library manager Donna Feddern happened to be here and she came to the patron's assistance. After a short discussion, Donna was able to retrieve the email account. The woman was instantly delighted with Donna's results and spent the rest of the afternoon catching up on her email and other online business. Since that day, the woman has been a regular browsing patron who we have enjoyed getting to know better.
Hoodsport Timberland Library     October  2017               Share this story

Trick or treating was super fun this year, with many boys dressed as SWAT team members and older kids as vampires. We gave out lots of candy and many bookmarks.
Raymond Timberland Library     October  2017               Share this story

Sometimes even I forget the resources available with my library card. Recently, I had my two grandsons on a small road trip, as what happens sometimes with them, they started bickering. I thought to myself, why did I not brings some books to make this a more pleasant trip with the two. Then I remembered that books were just a download away, so I let them download an audio book. It turned an unpleasant situation to a pleasant one. The boys were engaged and quiet the rest of the trip.
Elma Timberland Library     September  2017               Share this story

Recently, a parent who home schools her four young children thanked the Hoodsport library staff for our good humor and our courteous assistance with the educational needs of her family. The kids love coming to family story time as well as other youth services programs that are offered throughout the year.  She's also enthusiastic about using the online resource for early learning activities and companion apps as an additional resource.
Hoodsport Timberland Library     September  2017               Share this story

The librarian for the Taholah School District contacted us and asked how to get library cards for her students. She didn't want to wait for the Digital Cards to be rolled out at her district, so she sent out library card applications. We are making cards for her students. Our shared goal is to make sure that all 177 students at her school have access to the Timberland Regional Library and all of the services we provide.
Hoquiam Timberland Library     September  2017               Share this story

We hosted a Community Celebration in September featuring the local Folklorico Dance Troupe "Las Estrellas". 34 folks attended, with nearly as many dancers from primary school to high school ages. The colorful beribboned dresses and beautifully choreographed stories were a wonderful celebration of our community. Everyone had cake from the Centralia Mexican bakery El Amigo after the show, and dancers and the audience got to mingle.
Salkum Timberland Library     September  2017               Share this story

A patron called to thank us from the bottom of her heart for helping her get some audiobooks. She had called previously and spoken to Shawna. She explained that she was temporarily disabled and couldn't make it in to get audiobooks to keep her busy during her recuperation. Shawna was very patient with her and was able to find items she hadn't heard before and that were available on our shelf. Shawna was able to get them ready for pick-up. The patron said that the service at our library was exemplary and far and above the call of duty.
Chehalis Timberland Library     August  2017               Share this story

A patron turned in her adult summer reading bingo card and talked about how much she enjoyed listening to an audiobook. Normally she does not listen to audiobooks, but found one that she liked in order to complete her Bingo.  She found that she enjoyed it so much that she went for extra car rides just to finish the book!
Elma Timberland Library     August  2017               Share this story

The meeting room at the Hoodsport Library is an important and frequently used resource in the community. People are very appreciative of this facility because there few spaces available for public and private assembly in the town of Hoodsport which brings me to the significance of my service story. At the beginning of this month, a representative of a high tech business from the Seattle area called to inquire about the availability of our meeting room. She was in a panic because the location that she had reserved for a training workshop for 36 employees had suddenly cancelled their reservation. She needed a room for the next day and luckily I was able to schedule her group. As a result, she was so grateful that she wrote a personal thank you note to us. She thanked us for being able to accommodate the group on such short notice and for "being so accommodating and welcoming." 
Hoodsport Timberland Library     August  2017               Share this story

The Ilwaco staff were described as "patient, supportive, and helpful," as a patron went thru online EMT training over the course of several months....and passed!
A new patron, who is just five years old, expressed his joy in the children's area, yelling across the room "Hey, guys have the most awesome toys!" He was seated next to a large stack of books that he was pleased with as well.
Ilwaco Timberland Library     August  2017               Share this story

We've had many families coming in this month to claim their Summer Reading rewards. Today, a family came in who mentioned they'd never been in the library before!  Apparently they found the online component of the Summer Reading Program and completed the goal without ever walking through our doors, until now.
I told them about some of the activities we have available, and today they found books to check out and got TRL library cards for the very first time.

Submitted by Raina Sedore
Lacey Timberland Library     August  2017               Share this story

The Bloxel Program for teens was very popular for this year's SRP. One young man told Carol that he loved the Bloxels so much that he wished he could live at the library!
Montesano Timberland Library     August  2017               Share this story

This service story is all about community connections: When our staff are out and about in our community, we discover many people with many different talents. This year, as in the past, we are lucky to have local patrons skilled and willing to teach/share their skills with: rock painting, playing the ukulele, drawing zentangles, making paracord bracelets, special effects face painting (think zombie/Halloween awesomeness), henna tattoos, scrapbooking, mushroom crafts and more. Everyone will benefit from these skills by attending our programs. Together, we are using the library as a community gathering space and instilling in our patrons that this is THEIR library.

Mountain View Timberland Library     August  2017               Share this story

A great time was had by all at the annual ice cream party and egg hunt! Even hot weather couldn't put a damper on spirits; particularly when we moved the egg hunt inside - that novelty was well-appreciated!
Naselle Timberland Library     August  2017               Share this story

​​I just received a phone call from a woman who told me that several years ago, her daughter had come to one of our reading to dogs programs (PAWS to R.E.A.D.). Her daughter had really positive memories of this experience, and was calling because now that she's 13, she really wants to become a volunteer who helps kids read to dogs! I gave her PAWS to R.E.A.D.'s contact info, and she's going to get ahold of them to try to volunteer! Just an example of how a library program can have a lasting effect on someone, and inspire them to give back to their community in similar ways!                                           Olympia Timberland Library     August  2017               Share this story

Every year around mid to late June, we begin seeing the intrepid hikers who have set out to complete the 2,650 mile Pacific Crest Trail.  This year, despite heavy snow in both the Sierra Nevada's and the Cascades, was no different. 
Unfortunately, many of the hikers are stuck, not only in Packwood, but in various areas in Oregon and Washington due to wild land fires.  The library has become their day time refuge while they await the opening of the PCT, which is currently closed south and north of Packwood.                                                            
Packwood Timberland Library     August  2017               Share this story

This month, the Master Gardeners presented a program on grain threshing. All of the various varieties of grain were grown right here in the Salkum Timberland Library demonstration garden. The Master Gardeners already have their slate of educational programs planned for next year; topics will include gardening in containers, beneficial plants, and ways to confine plants that might otherwise topple over or outgrow their places in the garden. The garden is a great place to use WiFi, and the specimen plants and flowers are stunning. 
Salkum Timberland Library     August  2017               Share this story

At an art program last week, a mom who used to bring her daughter (now 11 years old) to storytime let us know how much storytime meant to her as a parent. At the time her daughter was a preschooler, she had been laid off work and money was tight. They came to storytime because it was free and kept coming because of the friendships they made. ​All these years later, they are still in touch with four families they met at storytime and get together regularly. We know storytime benefits the children who attend, but sometimes we lose sight that it's beneficial to adults, too!  --Submitted by Linda Conroy
Centralia Timberland Library     July  2017               Share this story

A patron came to the circ desk a few weeks back. She was frustrated with overdrive, which she was using through her home desktop computer and then connecting her mp3 player to download audiobooks. The process wasn’t working for her, and she thought maybe it was because her mp3 player was old. She asked if we could recommend a good mp3 player, so I showed her the Consumer Reports website and how to use it. She was able to use the information to decide which new player to purchase.
I added that if she got a player that supports apps, she would be able to use Libby, Overdrive's new app, which is streamlined and much easier to use than the old app and the way she is presently doing it. I told her we'd be happy to walk her through how to use Libby if she did get an mp3 player that supported apps.
Today she came in to get a physical book and to tell me how much her new ipod touch has radically changed her life. She said the new Libby app was so easy to use, she had no trouble setting it up or learning how to use it herself. She said that she's used her ipod touch every day since she purchased it and she thanked me over and over again for my advice about the device and the recommendation for the Libby app. She said, "this is how all libraries should be, changing peoples lives for the better." I told her that, that is our goal.
Chehalis Timberland Library     July  2017               Share this story

A patron approached the desk and told me he was grateful the library has a good selection of DVDs that acknowledges him for who he is and allow him to see himself.
Elma Timberland Library     July  2017               Share this story

A family on vacation recently visited the library. The adults needed to check their email and their two children were just going to "hang out while their parents took care of some business. Luckily though, we were having a Summer Reading event and the whole family was able to stay and enjoy it. They were thrilled about being able to see the Border Collies perform. The dogs jumped, danced, scored goals, played basketball and Frisbee with unbridled enthusiasm. In addition, the dog handler gave important information about owning or adopting a pet.  He stressed that it was very important to choose a dog that would be most compatible for the family.  Coincidently, the family had planned to adopt a dog after returning home from their vacation, so this was the perfect program for them to see.
Hoodsport Timberland Library     July  2017               Share this story

A patron came up to the Check Out desk & asked for library card applications, if we had any we could spare. When we said sure, she said she needed 10 or so because she wanted to put them in the goodie bags she was making for the guests at her young son’s birthday party. What a great idea for a gift!
Submitted by Sabina T., LA Circulation
Lacey Timberland Library     July  2017               Share this story

My next door neighbor is a man in his mid-30s who lives alone and is good friends with my husband. One day he mentioned he was going to spend the weekend at the beach in his camper, just him and his dog. My husband offered him a book to take along. The neighbor replied, “I don’t read. I don’t think I’ve ever read a book outside of school. They are boring. It’s easier to watch TV. I don’t have time to read.” My husband insisted he take the book – “just in case”. The next week when the neighbor was over he said, “I read the whole book! It was the perfect book for Fernando to give me. It had EVERYTHING: action, adventure, suspense….. are there more books by that guy? I didn’t know how good books were!”. SUCCESS!! We focus on early literacy all the time so it’s refreshing to witness the love of books when it blossoms later in life.                                                                                                             Mountain View Timberland Library     July  2017               Share this story

While helping with the library at Mission Creek Correctional Center, one of the women told me that she had lots of notes she had taken last fall when I presented at their annual Women's Conference.  She plans to get a library card as soon as she is released in a couple weeks and will be checking out her library (and the neighboring one!) for services similar to the ones offered by Timberland.
North Mason Timberland Library     July  2017               Share this story

A third grader came into the library rather hurriedly.  I walked over to talk about safety in the library.  He exclaimed, "I'm sorry, I'm just so excited about the library. I wish I had a library in my house."
Oakville Timberland Library     July  2017               Share this story

Every year our Friend's group hosts a Summer Concert in the park, featuring local artist Paul Hanson. This year, attendance set a new high with over 200 people attending. A few days after the concert, the Friends received two checks of $1000 apiece (total of $2000) to help fund the annual concert. 
During the concert, staff received many compliments on the concert and heard from many people that they could not wait until next year's. Comments included: "What a fun way to start the 4th of July weekend!"  "Wow, this is fun! you do this every year?"
 Attendees even got Paul to promise he would be back next year.
Packwood Timberland Library     July  2017               Share this story

Sumer Reading was another big success, and it was noteworthy that three of the Lewis County libraries had reptile shows on the same day, with three separate performers, including a father and son. Once again, Tacoma Power, which operates the nearby Mossyrock Dam and its hydro power station, was a major sponsor of Salkum SRP programs with a gift to our Friends. Our Adult SRP Book Bingo has been popular, as well, and will feature drawings for local prizes in September.
Salkum Timberland Library     July  2017               Share this story

From a SB patron: "Love this library. Wouldn't want to exchange it for NYPL. It has the small town flair with friendly staff who go out of there way to help (even offering to walk my dog when I was injured), and I have access to almost any book that's out there."
South Bend Timberland Library     July  2017               Share this story

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Timberland Regional Library serves Grays Harbor, Lewis, Mason, Pacific, and Thurston counties in Western Washington State.