Frequently Asked Questions about
Paying Library Fines and Fees Online

What fines and fees can I pay online?
You can pay:
  • library overdue fines,
  • fees for lost or damaged items,
  • printing charges for pages printed on library computers
  • and, add up to $20.00 to your Reserve Account for paying fines and fees.
Is there a transaction fee?
Timberland does not charge a transaction fee at this time.

Is there a minimum amount required?
The minimum transaction is $1.

Can I pay a partial fine?
Yes. On the Pay Fines/Fees screen, you can change the amount you will pay for that fine in the Payment field.  

What credit & debit cards do you accept?
At this time Timberland accepts credit and debit cards with a Visa or Mastercard logo.

What is SSL?
SSL stands for Secure Socket Layer. This is an encryption protocol which encodes data sent over the World Wide Web, rendering it unreadable to anyone intercepting the transmission. To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts as well. A secure connection is also denoted in the URL as https:// instead of http://.

Who is VeriSign?
VeriSign maintains the largest base of secure payments customers on the Internet: more than 134,000 customers processing billions of dollars every quarter. VeriSign has more than 450,000 digital certificates installed throughout the world, protecting the majority of secure Web sites on the Internet.

What caused my transaction to be denied?
The credit card verification process requires that the card holder's name, card expiration date and security code match what the credit card company has on file. The security code is the number found on the back of the card, near the card holder's signature. Contact your credit card company for other issues.