Holds & Hold Notices

More about Borrowing Items

Hold Limits

  • 25 holds
  • Hold requests retained 1 year.
  • Holds are held for you for 10 days.

Request a Hold

You can "request a hold" on an item that is checked out or not available on the shelves in your local Timberland library.  Your hold request will be retained for 1 year.

When your requested item arrives at the library, you will be notified by telephone, email, text message (SMS) or through the mail that it is ready for you to pickup.  Holds are held for you for 10 days.

Help the Library control expenses and keep library materials moving along to the next patron.  An item may be handled several times by Library staff in order to deliver your hold to the library where you want to pick it up.  It waits on the Hold Shelf for you for 10 days.
  • If you request a hold on an item but decide you don't need it, please Cancel your hold.
  • If you are going to be on vacation or won't be able to use the item on hold right away, please Suspend your hold.
Use the Library Catalog from home or in the library
  • Search the library catalog for the item(s) you wish to check out.
  • Click the "Place Hold(s)" button or click the check boxes in front of several itemsthen click "Place Hold(s)".
  • You will be prompted to login if you haven't already done so.  
  • You will be prompted with your default pickup library.  You can select a different library or change your "Preferred Pickup Library" in My Account - Personal Information tab -Preferences. 
Call your local library or ask a staff member in the library for help in placing a hold.  

Cancel a Hold

Please cancel a hold if you no longer need it.  This saves library staff time and it makes the item available sooner for other patrons to check out.

Use the Library Catalog from home or in the library
  • Login in the upper-right corner of any catalog screen.
  • You will see a Welcome message with your name and a link to My Account and My Lists.
  • Click the My Account link.
  • Select the Holds tab.
  • Click the checkbox next to the hold(s) you wish to cancel.
  • Click the Cancel Hold(s) button at the top or bottom of the hold list. 
Call Telecirc at 360-586-1599 (in the Olympia calling area) or 1-800-582-9703.  
  • Select option 2 to hear your account options.
  • Enter your library card number (without the D) and last four digits of your phone number.
  • Follow the menu options to cancel holds.
To cancel an Interlibrary Loan (ILL) Request, contact Ask A Librarian or call your local library.

Contact Ask A Librarian, call your local library or ask a staff member in the library for help canceling your hold.

Suspend a Hold

Help the library control expenses.  If you are going to be on vacation or won't be able to use items on hold right away, please Suspend them.

Suspended holds are counted toward the maximum number of 25 holds.

You can temporarily suspend your holds if you are going to be on vacation or otherwise unable to use the items you have on hold. 

When you suspend a hold, you can enter a Start Date and End Date or just a Start Date.  If you do not enter an End Date, the hold will be suspended until you re-activate it.  If you wish to suspend your holds while you are on vacation, enter start and end dates. While your holds are suspended, they will continue to up the hold queue, but they will not be filled until you activate them again or until the "Suspension end date" is reached.

Use the Library Catalog from home or in the library
  • Login in the upper-right corner of any catalog screen.
  • You will see a Welcome message with your name and a link to My Account and My Lists.
  • Click the My Account link.
  • Select the Holds tab.
  • Click the checkbox next to the hold(s) you wish to suspend.
  • Either set the Start Date and End Date or just set the Start Date.
  • Click the Suspend Hold(s) button at the top or bottom of the hold list.
Interlibrary Loan (ILL) Requests cannot be suspended.  To cancel an ILL Request, contact Ask A Librarian or call your local library.

Contact Ask A Librarian, call your local library or ask a staff member in the library for help canceling your hold.

Hold Notices 

When your hold requests are ready to pick up at the library, you will be notified by email, text message, telephone or print:

  • Email - An email notice will be sent to you if you have provided your email address to the Library for  your patron record.
  • Text Message - A text message will be sent if you have provided your cell phone number in your library patron record. Standard text messaging rates apply.
    • Login to the library catalog to add or update your cell phone number for hold text messages.  
    • Click on the My Account link, select the Personal Information Tab then SMS Notifications.
    • Or, contact Ask A Librarian, call your local library or ask a staff member in the library to add or change your cell phone number. 
  • Telephone - Telecirc, TRL's automated telephone notification system will call you.
  • Print - A printed overdue notice will be mailed to you if Telecirc can't reach you.

Pick Up Your Holds

To pick up your holds, you will need one of the following:

  • Your library card or card number.
  • The title or subject of the item

To pick up holds for someone else, you will need one of the following:

  • The library card or card number the hold was placed on.
  • Enough information about the item to indicate that the patron asked you to pick up the hold for him or her.
  • A message on the patron's library card record that gives you permission to pick up his/her holds.
  • You may pick up holds for a child under 17 in your family if your name is in the child's record or if staff is able to determine that you are a parent of the child.